Terms of Service

1. What these terms cover

These terms apply to this website and to any quote, booking or work you arrange with Elite Garage Doors Perth (ABN 12 370 448 869), based in Gosnells, WA. By using the site or booking us, you accept them. If anything here is unclear, ask before you book: the contact details are at the end.

2. Quotes and prices

• Quotes are free and there is no call-out fee to have a technician assess the door.
• Figures from the price calculator, the cost guides or a phone conversation are indicative. They are drawn from our current price list but cannot see the door.
• The price you pay is confirmed on site, after the technician has inspected the door and before any work starts. If the inspection turns up something extra, you are told and asked before it is added.
• All prices are in Australian dollars and include GST.
• Nights, weekends and public holidays attract a flat after-hours surcharge of $500 on top of the job price. You are told about it on the phone before anyone is sent.

3. Bookings, arrival times and cancellations

• We take bookings 24 hours a day. An arrival window is an estimate; traffic and the job before yours can move it, and we will let you know if it does.
• To change or cancel a booking, call us. The earlier you let us know, the easier it is to offer the slot to someone else.
• On the day we need clear access to the garage and the door, and power to the opener if the fault involves it.

4. During the work

Garage door springs and cables are under high tension. While a technician is working, please keep people, pets and vehicles clear of the door. If we tell you a door is unsafe to operate, please do not use it until it has been repaired.

5. Payment

Payment terms, including when payment is due and the methods we accept, are set out on your quote or invoice.

6. Cover on motors and workmanship

• Capital motors we supply and install carry a 5-year warranty on the motor and drive unit, extending to up to 7 years with annual servicing by a professional.
• Our workmanship carries a 12-month warranty from the date of the job.
• Cover does not extend to damage from misuse, accidents, storms or flooding, work done on the door by someone else after our visit, or ordinary wear on parts that are expected to wear.
• For opener brands we repair but do not sell new, any cover on the part itself comes from the maker of that part, not from us.
• Full details are on the cover page. To make a claim, call us with the install address and we will look up the job.

Nothing in these terms takes away the rights you have under the Australian Consumer Law, which cannot be excluded.

7. Using this website

The guides, cost figures and troubleshooting steps on this site are general information about garage doors in Perth. They are not a diagnosis of your door, and a tensioned spring or cable should never be adjusted by anyone other than a trained technician. The text, images and design of the site belong to us or our licensors; you may not copy or reuse them without permission, and you may not interfere with the site's operation or security.

8. Our liability

To the extent the law allows, we are not liable for indirect or consequential loss arising from your use of this website or from a delay outside our control. Where the law lets us limit our liability for a service, it is limited to supplying the service again or paying the cost of having it supplied again.

9. Governing law

These terms are governed by the laws of WA and the Commonwealth of Australia, and any dispute is subject to the courts of WA.

10. Changes and contact

We may update these terms; the version on this page at the time you book is the one that applies to that booking. Questions go to Email us or 0412 988 733. How we handle your details is explained in our privacy policy.